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Privacy Policy

Trip Buddy LLC (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and protect your data when you interact with our website and services.

Information We Collect

We collect information that you provide directly to us, including:

  • Full name, contact details (email, phone number, address)

  • We don’t store any payment information/credit card number or any other details.

  • “Service Availability: Trip Buddy LLC services are not available to residents of California, Florida, Hawaii, or Washington due to state licensing requirements.”

  • Passport and visa details (when required for your travel)

  • Travel preferences (seating, assistance, special needs)

  • Any other necessary details to facilitate your travel plans

We also automatically gather certain data through cookies and other tracking technologies, such as:

  • IP address

  • Device and browser details

  • Site usage and browsing behavior

If you contact us by phone, we may record calls for quality assurance and service improvement purposes. These records are strictly confidential and used only to provide the best possible support.

How Your Information Is Used

Your data is used to:

  • Process and manage flight bookings and related travel services

  • Communicate with you about your bookings, travel updates, or promotions

  • Personalize your experience on our website and tailor services to your needs

  • Improve our website, products, and customer support

  • Ensure compliance with legal and regulatory obligations

 

SMS Privacy Policy

TRIP BUDDY LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with trusted third-party service providers (such as airlines, payment processors, and IT partners) solely for the purpose of delivering our services. Data may also be shared:

  • To protect the rights, safety, or property of Trip Buddy LLC, our customers, or others

  •  

  • With airlines: We share your booking details and contact information with airlines to advocate on your behalf

  • With payment processors: We use [Stripe/PayPal/Square] to process invoices (they handle payment data securely)

  • With service providers: Email providers, website hosting, analytics tools

  • As required by law: We may disclose information if required by subpoena, court order, or legal process

Security of Your Data

We use industry-standard security measures to protect your data against loss, misuse, or unauthorized access. This includes encryption, secure storage, and regular review of privacy practices.

We Do NOT:

  • Sell your personal information to third parties

  • Store your credit card or payment information

  • Use your data for marketing without your consent

Retention of Information

Your information will only be retained as long as necessary to fulfill our obligations to you, comply with legal requirements, or resolve disputes.Typically [30-90 days] after service completion. After that, we delete or anonymize your data, except as required by law (e.g., tax records).

Your Rights

You have the right to request access to, correction of, or deletion of your personal information, subject to applicable law. To exercise your rights or inquire about your data, please contact us directly.

California Residents (CCPA):

If you are a California resident, you have the right to:

  • Know what personal information we collect about you

  • Request deletion of your personal information

  • Opt out of the “sale” or “sharing” of your personal information (we do not sell your data)

  • Non-discrimination for exercising your privacy rights.

  • We do not knowingly collect information from children under 16.

Updates to This Policy

This Privacy Policy may be updated from time to time. We encourage you to review it periodically. Continued use of our website and services indicates your acceptance of any changes.

Contact Us

For questions or concerns about your privacy, please contact us at: