Cancellation and Refund Policy
Last updated: September 28, 2026
Trip Buddy LLC is an airline concierge service. We help passengers manage existing airline bookings, such as changes, cancellations and related requests. We do not sell airline tickets or collect airline fares.
1. When you pay
Our service fee is charged only after your request has been completed. If we are unable to complete it, you will not be charged.
2. Cancelling your request
You can cancel your request at any time before it is completed, at no cost. Email us at support@tripbuddy.online.
3. Completed services
Once your request has been completed and confirmed by the airline, the service fee is non-refundable, because the service has been delivered.
4. Billing errors
If you are charged twice or charged in error, we will refund the full amount to your original payment method within 5–10 business days.
5. Airline fares, fees and refunds
Ticket fares, taxes, change fees and ticket refunds are set by the airline. They are paid and refunded directly between you and the airline. Trip Buddy LLC does not collect, hold or issue these amounts, and is not responsible for airline decisions.
6. Contact us
Email: support@tripbuddy.online
Phone: +1 (804) 567-8827