Last updated: September 28, 2026
These Terms and Conditions (“Terms”) apply to all services provided by Trip Buddy LLC (“Trip Buddy,” “we,” “us”), a Wyoming limited liability company. By requesting our services, you agree to these Terms.
1. Our service
Trip Buddy is an airline concierge service. At your request, we help you manage an existing airline booking, including date or flight changes, cancellations, refund requests to the airline, and similar requests.
We do not sell, issue or hold airline tickets, and we do not collect airline fares or fees. We are not an airline, travel agency, or ticket agent. We do not issue airline tickets or operate aircraft. We might assist you in booking a New flight reservation directly on Airlines website or one of our host agencies.(Senior passengers or people who wants someone to book on their behalf always look for someone to assist.)
2. Independence from airlines
Trip Buddy is an independent company. We are not affiliated with, endorsed by, or acting as an agent of any airline. Airline names are used only to identify the bookings we help with.
3. Your authorization
Before we begin, you will give us verbal authorization and sign a written authorization form electronically. This allows us to access your booking and contact the airline on your behalf. Our agents identify themselves by their own name and state that they are calling on your behalf.
You confirm that you are the passenger, or that you are authorized to act for every passenger on the booking.
4. Information you provide
We need your booking reference, passenger name(s) and date of birth. You are responsible for making sure this information is accurate and complete. We are not responsible for delays or failed requests caused by incorrect information. We will contact airlines on your behalf to request flight changes, cancellations, or refunds. We do not guarantee any specific outcome. All decisions regarding refunds, changes, and cancellations are made solely by the airline.
5. Fees and payment
Our service fees are shown before we start and are charged per passenger. The fee depends on how close your travel date is and whether the flight is domestic or international. Eligible seniors may receive a discount of up to 50%.
We charge our fee only after your request has been completed. You will receive an invoice by email, payable online.
6. Airline charges
Any fare difference, change fee, cancellation fee, tax or other charge set by the airline is separate from our service fee. These amounts are paid directly by you to the airline.
Any ticket refund is issued by the airline directly to you, and its amount and timing are decided by the airline.
7. No guarantee of airline outcome
We will make every reasonable effort to complete your request. However, the final decision rests with the airline, including availability, fees, refund eligibility and processing times. We cannot guarantee a particular result. If we cannot complete your request, you will not be charged.
8. Cancellations and refunds
Cancellations and refunds of our service fee are covered by our Cancellation and Refund Policy, which forms part of these Terms.
9. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to our services is limited to the service fee you paid for that request.
We are not liable for airline decisions, schedule changes, delays, denied boarding, or any indirect or consequential losses. Our total liability shall not exceed the amount you paid us for our service
10. Privacy
We collect only the information needed to complete your request. We use it solely for that purpose and do not sell it. We never ask for your payment card details for airline payments.
11. Communication
By using our services, you agree that we may contact you by phone, email or text message about your request.
12. Governing law
These Terms are governed by the laws of the State of Wyoming, USA. Without regard to conflict of law principles.
13.Dispute Resolution
Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Cheyenne, Wyoming / or your choice].
“Service Availability: Trip Buddy LLC services are not available to residents of California, Florida, Hawaii, or Washington due to state licensing requirements.”
14. Changes to these Terms
We may update these Terms from time to time. The version in effect when you authorize a request applies to that request.
15. Contact
Trip Buddy LLC
Email: support@tripbuddy.online
Phone: +1 (804) 567-8827